Senior Manager, Service Delivery
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Please submit your CV in English, as it will be reviewed by an international team. Job Description The position The Senior Service Delivery Manager is responsible for all aspects of Service Delivery Management for Corporate and Tournament technology support operations for the FIFA Women’s World Cup 2027 TM (FWWC 2027) within Brazil. The role entails working in close collaboration with the Technology teams in Brazil and Zurich, and other key stakeholders. Key responsibilities Establish and implement a fit for purpose integrated support model (including FIFA, technology partners, service providers, government entities etc.) across all phases of the project. Management / implementation of IT Service management processes and procedures including the management of the ITSM tool. Establish service level agreements (SLAs) in accordance with the FIFA Technology Handbook across all technology services. Be the lead manager for Service […]