Union of European Football Associations (UEFA)
Job Description
Main goal
The Customer Service Coordinator reports to the Customer Service Team Leader and supports the team in supervising the first-level customer service provider in addition to helping the ticketing team to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA WOMEN’S EURO 2029, UEFA club finals and other UEFA events.
Key responsibilities
- Providing second-level customer service support for UEFA EURO 2028, UEFA Women’s EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
- Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
- Helping to coordinate and supervise the first level customer service provider (organising training, drafting presentations, quality management)
- Being involved in various sub-projects linked to the customer journey, such as ticket portals, mobile tickets and payment questions
- Liaising with stakeholders linked to the customer experience, such as AccessibALL, spectator services, safety and security, finance and legal