Coordinator, Volunteer System

Reporting to the Volunteer Systems Manager, the Volunteer Systems Coordinator will actively participate in the design, development, and implementation of the Volunteer Management System for the FIFA Women’s World Cup 2027™. The successful candidate must demonstrate exceptional attention to detail and a strong ability to solve complex problems, particularly in the context of volunteerism and database management systems. In addition to managing system integrations that are crucial for an efficient volunteer journey, the role requires collaboration across the Volunteer department to ensure that the technology platforms meet contractual requirements and support critical business processes effectively.

Key responsibilities

Responsibilities include but are not limited to:

• Support the Volunteer Systems Manager in ensuring all technical requirements are captured, documented, and addressed within the Volunteer Management System.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Support with the development and defining the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Support the preparation and delivery of system training materials and assist with training sessions for system user.s. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Support with planning and delivery for the Official Draw, Playoffs and other readiness workshops.

Responsibilities of the role will likely evolve during the lifespan of the FIFA Women’s World Cup 2027™, and the successful candidate should be supportive and flexible to additional requirements.

• Minimum 5 years of experience in large-scale volunteer, workforce, or sport event programme management.
• Desired – Bachelor’s degree in Engineering, IT, Computer Science or related field.
• Efficient communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to follow governance processes, manage change requests, and escalate issues appropriately.
• Adaptable to work across multiple teams, locations, and time zones.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Right to work in Brazil.
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.